Terms of Service

These Terms of Service ("Terms") govern your access to and use of the services provided by 7eleven Technologies Limited ("7eleven Technologies", "we", "us", or "our"), a software engineering company registered and operating in the Republic of Uganda. By engaging our services, accessing our website (seven11.dev), or entering into any service agreement with us, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

"Client" refers to any individual, business, or organisation that engages 7eleven Technologies for services. "Services" refers to all software engineering services offered by 7eleven Technologies, including but not limited to mobile application development, web development, hosting services, UI/UX engineering, developer hiring, AI solutions, and related consulting. "Deliverables" refers to all software, code, designs, documentation, and other materials produced by 7eleven Technologies as part of a service engagement. "Agreement" refers to any service contract, statement of work, or engagement letter entered into between 7eleven Technologies and a Client.

7eleven Technologies provides professional software engineering services as described on our website and in individual service agreements. The specific scope, timeline, deliverables, and pricing for each engagement are defined in the applicable Agreement. We reserve the right to modify, suspend, or discontinue any service at any time with reasonable notice. We will honour all existing commitments under active Agreements.

All service engagements begin with a consultation to understand your requirements. Following the consultation, we will provide a proposal or statement of work outlining the scope, timeline, deliverables, and pricing. Work commences only upon mutual agreement on the terms and receipt of any applicable initial payment. Changes to the scope of work after commencement must be agreed upon in writing and may result in adjustments to timeline and pricing.

All prices for our services are quoted in Ugandan Shillings (UGX) unless otherwise specified in the Agreement. Hosting Services: Hosting plans are billed monthly or annually as specified at the time of purchase. Payment is due in advance of the service period. Project-Based Services: Payment terms are outlined in the specific Agreement. Typical structure includes an initial deposit (30-50%), milestone payments, and a final payment upon delivery. Ongoing Services: Developer hiring and retainer-based services are billed monthly in arrears unless otherwise agreed. Late payments may incur interest at a rate of 2% per month on the outstanding balance. We reserve the right to suspend services if payments are overdue by more than 14 days. All fees are exclusive of applicable taxes, including Value Added Tax (VAT), which will be charged where required by Ugandan law.

Client Materials: You retain all intellectual property rights in any materials, data, content, or brand assets you provide to us for use in the project. Deliverables: Upon full payment of all fees, intellectual property rights in the custom Deliverables created specifically for your project are assigned to you, except as set out below. Pre-existing IP: 7eleven Technologies retains all rights in pre-existing code, frameworks, libraries, tools, methodologies, and know-how that we bring to or develop independently of your project. Where such pre-existing IP is incorporated into Deliverables, we grant you a non-exclusive, perpetual, royalty-free licence to use it as part of the Deliverables. Open Source: Where open-source software is incorporated into Deliverables, such software remains subject to its original open-source licence terms. Portfolio Rights: We reserve the right to reference the project in our portfolio, case studies, and marketing materials unless you request otherwise in writing.

Both parties agree to keep confidential all non-public information disclosed by the other party during the course of the engagement. This includes, but is not limited to, business strategies, technical specifications, proprietary data, financial information, and trade secrets. Confidential information shall not be disclosed to any third party without the prior written consent of the disclosing party, except where required by law or where necessary for the performance of the services (e.g., sharing with sub-contractors under appropriate confidentiality obligations). This confidentiality obligation survives the termination of any Agreement for a period of 3 years.

We warrant that our Services will be performed with reasonable skill and care consistent with generally accepted industry standards. For software Deliverables, we provide a warranty period of 30 days from the date of delivery during which we will fix bugs and defects at no additional charge, provided the issue is not caused by modifications made by the Client or third parties, or by use outside the intended scope. Hosting services are provided with the uptime guarantees specified in the applicable service plan. Service credits may be issued for downtime exceeding the guaranteed uptime, as detailed in the specific hosting plan terms. Except as expressly stated in these Terms or an Agreement, all services are provided "as is" without any further warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.

To the maximum extent permitted by the laws of Uganda: Our total aggregate liability under any Agreement shall not exceed the total fees paid by the Client under that Agreement in the 12 months preceding the event giving rise to the claim. We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of revenue, loss of profits, loss of data, or business interruption, regardless of the cause of action or theory of liability. We shall not be liable for any delays or failures in performance resulting from causes beyond our reasonable control, including but not limited to acts of God, natural disasters, epidemics, government actions, power outages, internet service disruptions, or third-party service failures.

Either party may terminate an Agreement by providing written notice as specified in the Agreement. In the absence of specific termination provisions: Project-Based Engagements: Either party may terminate with 14 days written notice. The Client shall pay for all work completed up to the date of termination. Ongoing Services: Either party may terminate with 30 days written notice. The Client shall pay for services rendered up to the effective date of termination. Hosting Services: Monthly hosting plans may be cancelled with 7 days notice before the next billing cycle. Annual plans may be cancelled with 30 days notice, with no refund for the remaining term. We may terminate or suspend services immediately if the Client breaches these Terms or an Agreement and fails to cure the breach within 7 days of written notice, or if payment is overdue by more than 30 days. Upon termination, we will provide the Client with all completed Deliverables and assist with reasonable handover activities.

The Client agrees to: Provide timely access to all information, materials, systems, and personnel necessary for the performance of the services. Designate a primary point of contact for project communication and decision-making. Review and provide feedback on Deliverables within the timeframes agreed in the project plan. Ensure that all materials provided to us do not infringe upon any third-party intellectual property rights. Maintain appropriate backups of their own data and systems. Comply with all applicable laws and regulations in their use of our services and Deliverables. Delays caused by the Client's failure to fulfil these responsibilities may result in timeline extensions and additional costs.

Clients using our hosting services agree not to: Host content that is illegal under Ugandan law or the laws of the jurisdiction in which the content is accessed. Use hosting resources for sending unsolicited bulk email (spam), phishing, or distributing malware. Attempt to gain unauthorised access to our systems or other clients' accounts. Use excessive resources that negatively impact other clients on shared infrastructure. Host content that infringes upon intellectual property rights of third parties. We reserve the right to suspend or terminate hosting services immediately if these acceptable use terms are violated.

Any disputes arising from or relating to these Terms or any Agreement shall first be attempted to be resolved through good-faith negotiation between the parties. If negotiation fails to resolve the dispute within 30 days, the parties agree to submit the dispute to mediation administered by the Centre for Arbitration and Dispute Resolution (CADER) in Kampala, Uganda. If mediation fails, either party may initiate arbitration under the Arbitration and Conciliation Act of Uganda. The arbitration shall be conducted in Kampala, Uganda, in the English language. Nothing in this clause prevents either party from seeking injunctive or other equitable relief from the courts of Uganda where necessary to protect their rights.

These Terms shall be governed by and construed in accordance with the laws of the Republic of Uganda. The courts of Uganda shall have exclusive jurisdiction over any disputes arising from or relating to these Terms.

Neither party shall be liable for any failure or delay in performing its obligations where such failure or delay results from circumstances beyond the reasonable control of that party, including but not limited to natural disasters, epidemics, war, terrorism, riots, government actions, power failures, internet outages, or telecommunications failures.

We may update these Terms from time to time. Material changes will be communicated via our website or direct notification. Continued use of our services after changes take effect constitutes acceptance of the revised Terms. For active Agreements, any amendments to the applicable terms require written agreement from both parties.

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving its original intent.

These Terms, together with any applicable Agreement, constitute the entire agreement between the parties with respect to the subject matter hereof and supersede all prior or contemporaneous communications, proposals, and agreements, whether oral or written.

For any questions or concerns regarding these Terms of Service, please contact us: 7eleven Technologies Limited Email: support@seven11.dev Phone: 0787 000 070 Location: Kampala, Uganda